How we use cookies

About Us is a site operated by Limited ("We"). We are registered in England and Wales under company number 04500288 and have our registered office at Bankfield House, Bankfield Mill, Regent Road, Liverpool L20 8RQ.

If you have any questions regarding this Cookie Policy please contact

About This Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer, tablet, smartphone or other internet enabled device if you agree. Cookies contain information that is transferred to your computer's hard drive.

We respect your personal preferences regarding the use of cookies. Accordingly, we have provided this page to tell you more about the way we use cookies on this website. You can read more about your rights regarding the use of cookies on the Information Commissioner's Office website at

Any changes we may make to this Cookie Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Cookie Policy. This Cookie Policy was last updated on 15/06/2017.

Other Applicable Terms

Our Charity Car Terms tell you the terms of use on which you may make use of our website, whether as a guest or a registered user. You can use this website to submit details about your car and its location to us (“Request”). We will then get in touch to confirm if your car is eligible to donate under the Charity Car Scheme and finalise your order (“Order”).

The Charity Car Scheme is a car donation scheme managed by us. We will pass on the proceeds received from the disposal of your car (“Donation”) to the charity (“Official Partner”) you have chosen to be the recipient of your Donation.

Our Privacy Policy sets out how we collect and use your personal information, including its transfer to third parties.

If your car is eligible and we accept it under the Charity Car Scheme, you will enter into a separate set of terms (“Service Agreement”) with the service provider (“Service Provider”), whose details we will provide to you in the Order. We act as the agent of the Service Providers who handle the resale and recycling of cars (“Service”).

Giving Your Consent

Some of the cookies we use are necessary to make this website work. Others are necessary to help show us how the website is performing. Because these cookies are needed for the website to work, your consent will be implied by your continued use of the website.

Other cookies used by this website are only needed when you make use of specific functionality such as by liking or recommending our services on social media websites. These cookies are provided by the third party delivering that functionality. On this page we will tell you which functions use cookies and the third party who provides them. Your consent will be implied to these cookies only if you choose to use the specific functionality for which they are required. If you do not use the functionality, we will not use the cookie.

How We Use Cookies

We use the following cookies:

First party cookies

These are cookies issued by us that are required for the operation of our website. They allow us to keep your visit to the website secure and separate from any other visitor. They include, for example, cookies that enable you to get or retrieve the Order, and allow us to remember if we’ve told you about our Cookie Policy or what customer reviews we’ve already shown you.

Instead of storing any personal information, they store a unique reference number that allows us, and only us, to identify you. The longest we store a cookie is 365 days, but any cookies relating to the Order will expire when your Order expires.


Consent is implied when:

ASP session

You use the website


You use the website


You make a Request


You make a Request


You view a customer review

Third party cookies

We make use of third party systems to improve your experience on our website. These include social media links so you can share content, YouTube videos you may want to watch, online support you may choose to request, and Google AdWords adverts to remind you of our services and your Order.

We also use Google Analytics to allow us to recognise and count the number of visitors we get, and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies include anonymous information about the type of browser used and the time of day the website is used. They do not capture any information that would allow us to personally identify you.

Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The longest our third party cookies will stay on your computer is ten years.


Consent is implied when:

Google Analytics

You use the website

Google AdWords

You make a Request

Google Maps

You view drop off locations


You share content to Google+


You share content to Facebook


You tweet content on Twitter


You view a YouTube video

Don't Want To Receive Cookies?

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Data protection is of utmost importance to us at Charity Car, so our cookies simply aim to make it easier for you, whilst allowing us to ensure that we can personalise your experience on our site. For more information on how to block or restrict cookies from our website or any other website go to

As an alternative to using this website you can also call us on 0844 669 6889 to donate your car under the Charity Car Scheme.

If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected Dropping your car off About Charity Car

Alternatively, you can search our website below:

Call Us

0844 669 6889 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

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