When can you collect my car?

Once you've submitted your scrap or used car for donation to charity, we'll get in touch to discuss a collection date and time that suits you.

Most collections are arranged within two working days.

Collections usually take place from Monday to Saturday between 7am and 7pm. But please let us know if you're in a hurry, or you need us to collect your car earlier or later than this, or on a Sunday, and we'll do our best to help.

If you have a preferred collection date and time, you'll have the chance to tell us when you submit your car for donation. It helps if you can suggest a four hour window for when you'd like us to collect your car, such as between 11am and 3pm. We'll try to agree as short a time frame as possible.

If you tell us your mobile number, we'll send you a text message to remind you nearer the time.

We'll only contact you about your quote in line with our privacy policy.


If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected Dropping your car off About Charity Car

Alternatively, you can search our website below:

Call Us

0844 669 6889 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to info@CharityCar.co.uk or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

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