What happens on the collection day?

You'll need to have a few things ready:

  1. your ID.
  2. documents for your car, if you have them (registration certificate, service history, MOT certificate).
  3. your car keys (including any locking wheel nut or electronic keys and codes) and security codes if you have them;
  4. finally, don’t forget to remove any personal belongings and rubbish.

On the collection day we'll:

  1. check that your car matches the details you gave us. 
  2. check and take a copy of your ID.
  3. take care of the DVLA paperwork.
  4. arrange for your donation to be sent to your chosen charity and write to you with confirmation.

If you've any remaining road tax, DVLA will refund you automatically.

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If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected Dropping your car off About Charity Car

Alternatively, you can search our website below:

Call us on 0844 669 6889 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Send an email to info@CarTakeBack.com or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

During opening hours request a call back by entering your telephone number below.

An operator will call you as soon as they become available.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

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