How do I arrange a collection date?

After you've arranged to donate your car, we'll get in touch with you by email or phone to arrange a convenient time for us to collect your car.

If we haven't been able to get in touch before the end of the working day, we'll try again the next working day.

If we're unable to contact you by phone and we have your mobile number or email address we may try to send you a text or email. Please check your junk or spam filters to allow emails from


If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected About Charity Car

Alternatively, you can search our website below:

Call Us

0330 818 85 56 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

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During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

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Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.