How do I arrange a collection date?

After you've arranged to donate your car, we'll get in touch with you by email or phone to arrange a convenient time for us to collect your car.

We'll try to contact you as soon as possible, but please allow up to four working hours from the time you arranged to donate your car. If you aren't available during this time, you'll have the chance to let us know your preferred time, when you donate your car. If we haven't been able to get in touch before the end of the working day, we'll try again first thing the next working day.

If you have a preferred collection date, just let us know when you submit your car for donation and we'll do our best to meet it.


If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected Dropping your car off About Charity Car

Alternatively, you can search our website below:

Call Us

0844 669 6889 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

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During opening hours request a call back by entering your telephone number below.
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Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

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