What happens if my preferred charity is unable to accept my donation?

If the charity you have chosen to donate to is not an Official Partner, and you have provided us with the name and registration number of a different charity, we will try to ensure that they receive your donation. However, this may not be possible, for example we may be unable to contact them, they may refuse the donation, or they may choose not to enter into an agreement with us.

The Charities Act 1992 and the Charitable Institutions (Fundraising) Regulations 1994 require Charity Car to have in place an agreement with its charity partners which contains certain provisions to govern the relationship between us and includes certain rights and safeguards, for example the right for the charity to inspect our records to ensure we are properly complying with the terms of the agreement.

If we are unable to pass on the donation to your preferred charity, we will give you the option of selecting a different charity. If we are unable to contact you within 14 days we will pass on your donation to our current Charity Car Partner of the Month.


If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected Dropping your car off About Charity Car

Alternatively, you can search our website below:

Call Us

0844 669 6889 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to info@CharityCar.co.uk or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.

Find out about Partner of the Month for May, The Donkey Sanctuary!