How do I make a complaint?

Please speak to our customer services team direct on 0330 818 85 56 as soon as possible – we’ll do everything we can to resolve any issues with your current car donation.

If you would like to receive a full copy of our Complaints Policy and Procedure and/or you would like to make a formal complaint, please email:

Or, if you do not have access to email, you can write to us at: Customer Services, FREEPOST

It will help us to resolve any issue more swiftly if you can give us as much clear detail as possible, including any correspondence you have had with us so far and any reference number you have been given.


If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected About Charity Car

Alternatively, you can search our website below:

Call Us

0330 818 85 56 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

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An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

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