How do I make a complaint?

Please speak to our customer services team direct on 0330 818 85 56 as soon as possible – we’ll do everything we can to resolve any issues with your current car donation.

If you would like to receive a full copy of our Complaints Policy and Procedure and/or you would like to make a formal complaint, please email:

Or, if you do not have access to email, you can write to us at: Customer Services, FREEPOST

It will help us to resolve any issue more swiftly if you can give us as much clear detail as possible, including any correspondence you have had with us so far and any reference number you have been given.