Contact preferences

When you request an offer you will have the chance to give us your email address and/or phone number so that we can contact you about your car.

Unfortunately, we can't find your offer to let you change your preferences yourself.  If you want to stop receiving reminders, simply email us below with the word UNSUBSCRIBE as the subject and tell us the email address and/or phone numbers you used. We'll make sure you're unsubscribed as soon as possible wherever you've used these details.

If you accept an offer you will continue to be contacted as part of delivering the service. There's only a few times we'll need to do this.

If you still have questions, you can find all of the answers in the following categories:

About your donation About your car Sorting the paperwork Having your car collected Dropping your car off About Charity Car

Alternatively, you can search our website below:

Call Us

0844 669 6889 during opening hours.

Standard rate applies (as per 01 or 02 numbers and is usually included in any free minutes).

Get a Call Back

During opening hours request a call back by entering your telephone number below.
An operator will call you as soon as they become available.

Send an email to or use the form below.

It helps if you tell us your registration or reference number if you have one.
During opening hours we'll usually respond within two hours.

Chat with us online now.

Online chat is compatible with most desktop and tablet computers, and may be available outside of our usual opening hours.